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FAQ
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General
About enRecruit
What is enRecruit?
- enRecruit is an online service provider that allows Recruiters to screen Candidates by viewing their job-specific Video Responses. By limiting a Candidate to recording a 2-minute video in which he or she answers only 3 specific questions about the role, set by the Recruiter, we dramatically reduce the screening time and overall cost of the recruitment process whilst also increasing the quality of Interview Selection. Our service reduces screening time (which typically accounts for 60% of the total recruitment process) by up to 90%.
- We act as a vital business service for all Recruiters, including direct employers (from small businesses to global corporations), Recruitment Companies, Executive Search specialists and Online JobBoards & Marketplaces.
- Candidates use enRecruit to reply to Recruiters who want to perform initial screening by recorded video and have invited them to do so.
Who is it for?
- enRecruit is for Recruiters who want to cut the time it takes to select Candidates to invite for a face-to-face interview. 'Recruiters' includes employers who conduct their own recruitment campaigns (from small businesses to global corporations), Recruitment Companies, Executive Search specialists and Online JobBoards & Marketplaces.
- enRecruit is also for Candidates who want to apply for these positions.
How does it work?
- The Recruiter has a job position to fill and a list of Candidates to be screened. After signing up or logging back into their account, the Recruiter registers the job campaign with enRecruit by specifying the job details and requirements, and setting 3 specific questions for Candidates to answer by video.
- The Recruiter, which could be a Recruitment Company/Executive Search firm with registered Candidates or an employer who has received applications for an advertised position, then invites Candidates (by email) from their list to submit a 2 minute Video Response answering the 3 questions.
- Video responses arrive from invited Candidates and can be viewed, shared and managed by the Recruiter using their campaign dashboard at enRecruit. Successful Candidates are invited (by email) to attend a face-to-face interview whilst others may be declined by the Recruiter.
What is a "Job Campaign"?
- A Job Campaign is a single job position/vacancy on enRecruit with all the tools to manage the screening process.
What is a "Video Response"?
- A Video Response is a 2-minute video recorded by a Candidate who is applying for the job (in response to the Recruiter's invitation via enRecruit) and answering the 3 job-specific questions set by the Recruiter.
Is there a demonstration I can watch to better understand enRecruit?
- Yes, there is, and you can see it here.
What's different about enRecruit?
- We're re-inventing a key stage of the recruitment process to make it faster, better and cheaper: Candidate screening.
- We're not trying to provide a full recruitment service, job board or a video interviewing service - just a world-class utility for Recruiters and Candidates to improve their chances and experience in filling/finding the right role.
- We offer a unique combination of fast and efficient Candidate screening by recorded video that's just easy and enjoyable to use, married with a transparent and supremely competitive pricing model (per job campaign, no monthly charges).
- There are plenty of Online Job-Boards and Marketplaces – we're not one, but we make it simple for Recruiters to use us as a utility.
What are the benefits of joining enRecruit?
- For the Recruiter, there are many benefits. The main ones are the huge time and cost savings to be made in the selection process when recruiting (up to 90% on the screening process and up to 60% on the entire selection process), and the improvements in the quality of Candidates who are invited to face-to-face interviews.
- enRecruit makes life easier and better for Candidates too. Providing a Video Response allows a Candidate to convey his or her suitability for the role quickly and efficiently to the Recruiter, and to stand out from the crowd more easily than from a set of paper s.
- For other benefits to both Recruiters and Candidates, click here.
Is this a job site?
- No. Neither Recruiters or Candidates can view any job campaigns that are live on enRecruit at any time, other than those they have set up (if a Recruiter) or been invited to respond to (if a Candidate).
- enRecruit is a service and a utility that works in conjunction with existing job sites and recruitment processes. By using enRecruit before the face-to-face interview stage, Recruiters can save time and money on the screening process of up to 90% and up to a 60% saving on the entire selection process.
- enRecruit is easy for Recruiters to add to their existing process because it is simply a utility that is used by them once Candidates have been sourced, via advertising or professional assistance, in order to screen and then arrange face-to-face interviews.
How much does it cost?
- It's FREE for the Candidate.
- For the Recruiter there is a FREE trial account and then prices start from £14.99 ($24.99) for the Starter Account (1 job campaign), see our pricing page for all the options.
- All packages offered to Recruiters are paid on a per-job campaign basis – there are no monthly charges.
- Recruiters – If none of the packages offered suits your needs, contact us and we'll be pleased to try to meet your requirements.
Is a FREE trial available?
- Yes! There is a FREE trial for Recruiters.
- Candidate accounts are FREE – applying for a job will always be FREE using enRecruit.
What sectors and locations do the jobs on the site cover?
- We cover all job markets and currently service the UK and US, with offices in each country. Our web site can be accessed anywhere in the world with internet connectivity.
- Recruiters use enRecruit to screen Candidates from around the world to fill jobs in all countries.
- Candidates from any country can join enRecruit, use our services and respond to a request from a Recruiter to submit a Video Response for a job (subject to legal requirements of the country in which the role exists). For more details see our Terms and Conditions.
Do I have to live in the UK or be a UK citizen to use the site?
- Anyone can use enRecruit and join as a Candidate, irrespective of citizenship or country of residence.
- Candidates must make sure that they have or can obtain an appropriate working visa if they are not resident in the country where the job is based, and ensure that they comply with all legal requirements of the country in which the role exists. For more details see our Terms and Conditions.
Where can I find more information about enRecruit?
- Please visit our About Us page for more information.
How do I know that the jobs posted are legitimate?
- Candidates will usually already have a relationship with the company or agency that has asked for a Video Response using enRecruit. Any invitation received via enRecruit will include the name of the person and company requesting the Video Response, enabling Candidates to conduct their own research should they have any concerns. However we would like to be informed if there are any suspicious emails received by Candidates, who are encouraged to contact us in such circumstances.
- enRecruit strives to ensure that only legitimate companies use our service, but cannot guarantee the legitimacy of job invitations sent to Candidates or the companies from which they originate. For more details view our Terms and Conditions here.
- Candidates should note that, other than their first free trial of our service, Recruiters must pay a fee to use enRecruit. Whilst this does not eliminate the chance of spurious requests for Video Responses, the likelihood of a job campaign not representing a genuine vacancy is unlikely.
How do I know that emails I receive from enRecruit are legitimate?
- Our emails will always come from enRecruit.com and will never ask for any personal or financial information or any usernames or passwords. Any communication with our members will always ask them to return to the site. Please always check that the address you are taken to from any email communications has enRecruit.com/ in the address bar of your browser.
How can I contact enRecruit?
- All of our contact details can be found on our Contact Us page.
General
What video formats are acceptable for uploading?
- We support a very wide range of video formats, including all of the most commonly used types. However, we recommend that one of the following is used: .mp4, .avi, .mov, .wmv, .mpeg, .mpg, .mts, .m2ts, .mkv.
What is the maximum file size of video that can be uploaded?
- Video size can be no more than 20mb.
- If a Candidate tries to upload a larger video then an information message will appear explaining that the video is too large to upload. An alternative at this point would be to use enRecruit to record the video instead – we guarantee that the resultant 2-minute video will not exceed 20mb.
Is there a maximum duration for a video?
- Yes, a Video Response can last for no longer than 2 minutes.
- Video Responses recorded using enRecruit are automatically limited to 2 minutes. Those recorded by other means for uploading to enRecruit are checked for length before being accepted – an information message is displayed if a video to be uploaded exceeds 2 minutes in length.
What is the minimum specification (software and hardware) that I need to access all features of the site?
- The entire site can be viewed on any internet-connected device, including mobile devices. All features are fully functioning on all devices.
- For video recording, a webcam plus a PC or Mac will be required.
What should I do if I don't receive an expected email confirmation for any action that should prompt an email response?
- If an email response isn't received immediately then don't worry, wait 10 minutes and check again. If it still hasn't arrived then please check your spam folder. Please contact us if an email response is never received.
Where can I find more details about being a Partner?
- Follow the link on our Home page, fill in the enquiry details and we'll get back to you shortly with more information and will be happy to answer any questions you have.
Where can I find more details about being an Affiliate?
- Follow the link on our Home page, fill in the enquiry details and we'll get back to you shortly with more information and will be happy to answer any questions you have.
How can I receive your White Papers?
- Follow the link on our Home page, fill in the enquiry details and we'll send you our latest White Papers, including whenever new ones become available.
I am experiencing technical difficulties – what do I do?
- Please contact us.
Logging In
What is my User Name?
- Your username is the email address that you entered when you created your account.
I have forgotten my Password. How do I log in?
- Simply go to the forgotten password section and follow the instructions.
I can't log in. What do I do?
- Try going to the forgotten password page and entering your email address. You will be sent an email: follow its instructions to regain access to your account. If you are still experiencing difficulties please email us at support@enrecruit.com.
What are the rules for setting a Password?
- We don't impose any rules for setting a password, but for best practice passwords should be 6 characters or more and contain a mix of capitals and lower case, contain at least one number and one special character such as #, !, &, etc.
Account Management
How do I change my Profile details?
- Simply go to the 'Settings' page (accessed via the icon at the right-hand side of the black bar on your Dashboard).
- Follow the instructions on the page to update any of your profile information or settings, including your contact details and password.
How do I change my Password?
- Go to the 'Settings' page and follow instructions.
How do I change my email address?
- Simply go to the 'Settings'page (accessed via the icon at the right-hand side of the black bar on your Dashboard).
- Follow the instructions on the page to update your email address details.
Do I have to submit a Profile picture?
- No, you don't have to submit a profile image, whether a Recruiter or a Candidate. You can add an image at any time.
- Candidates generally find that an image helps represent them on their profile page, and Recruiters often choose their corporate logo so that they can add it to emails they send out via enRecruit.
What image formats are supported for my Profile picture?
- We support the majority of standard image formats: .jpg, .jpeg, .gif, .png and .bmp.
How do I upgrade my account (Recruiters)?
- As a Recruiter, go to the 'PRICING' page, review which additional package you would like to purchase to extend your current entitlement, and choose the appropriate 'ADD TO ACCOUNT' button. Follow instructions on-screen, have your payment details ready, and your account will be upgraded in seconds, allowing you to keep uninterrupted service. If none of the options presented to you meets your needs then please contact us.
Employer/Agency-Specific
Membership & Sign-up
What does enRecruit offer a Recruiter?
- enRecruit provides a video screening service of Candidates that can easily form part of your current recruitment process to deliver enormous efficiency savings (time and money).
- For more information about our service, please read 'About Us and How It Works. You may also be interested in the key Benefits that we bring to Recruiters which are discussed by our Chairman and CEO here.
How does a Recruiter use enRecruit?
- Online – no need to phone us or contact us, simply start using the service.
- Try for FREE at first - simply sign-up on the Home page with a few basic pieces of information and you'll be able to use enRecruit for one of your current vacancies. Specify your job, invite Candidates to send a Video Response, and start screening in your own time. You'll be able to share responses and comments with colleagues and then invite Candidates to face-to-face interviews or decline them for the role.
- If you have already tried our free trial service, then choose the package that best suits your needs (package options described here) and then follow on-screen instructions to upgrade your account and make a payment.
- You can sign-up immediately for a paid package without taking our free trial: choose the package that best suits your needs (package options described here) and then follow on-screen instructions to sign-up to enRecruit and then make a payment.
- All packages are one-off, pre-paid services that vary depending on the number of jobs you want to screen Candidates for. See here for details.
I am an employer wishing to screen candidates for a job. Can I use enRecruit?
- Absolutely! If you have position(s) to fill and a list of potential Candidates, then enRecruit will help you video screen those Candidates in a fraction of the time it would take to conduct telephone or in-person interviews.
I am a Recruitment Company wishing to screen candidates for a job. Can I use enRecruit?
- Absolutely! If you have position(s) to fill on behalf of a company and a list of potential Candidates, then enRecruit will help you video screen those Candidates in a fraction of the time it would take to conduct telephone or in-person interviews.
I am an RPO wishing to screen candidates for a job. Can I use enRecruit?
- Absolutely! If you have position(s) to fill on behalf of a company and a list of potential Candidates, then enRecruit will help you video screen those Candidates in a fraction of the time it would take to conduct telephone or in-person interviews.
Do I have to sign-up to use enRecruit?
- Yes, you will need to set up an account with us and choose a package (for details click here).
- All Recruiters can try our service for FREE at first: video screen up to 25 Candidates for 1 job vacancy – all you have to do is sign-up to start using the service.
Does it cost anything?
- You can try for FREE for 30 days for 1 job campaign. There are then a number of affordable options for you to choose from, depending on your requirements, or contact us if none of the options listed meet those needs. Click here for more details about our packages.
What is the payment model?
- Recruiters choose a package and pay online, giving immediate access to our service.
- All packages are one-off, pre-paid services that vary depending on the number of jobs you want to screen Candidates for. See here for details about our different packages.
What payment methods are supported?
- We accept a range of payment methods, including;
- Visa Electron and Visa Debit
- MasterCard
- Maestro, including Switch
- Solo
- Discover
- American Express
- PayPal
Are there different account types for Recruiters?
- Yes, we offer a range of different packages depending on your requirements. Please click here for more details or follow the on-screen button to contact us if none of the packages listed meets your needs.
How can a Recruiter sign-up ?
- There are two different places on our site where you can sign-up:
- From our Home page, fill in some basic details about you and your company and press the "Join now" button.
- From the Pricing page (here) and pressing the "Sign-up" button that matches your chosen package.
What information will have to be provided?
- You will need to provide contact details for you and your company, some basic information about your company, and job details for any vacancies you wish to receive Video Responses for.
How long does membership last?
- You will be a member of enRecruit for as long as you want, and until you close your account.
Can I create another account using the same email address?
- No, you are only permitted to have one account per email address.
Why should I upgrade my account?
- Our packages are designed to meet a range of Recruiter requirements and vary in terms of:
- The number of positions you need to fill.
- The number of Candidates you want to screen for a position.
- How long you want to store Video Responses.
- Recruiters choose the most appropriate package for their needs.
Can I cancel my account and, if so, how?
- Yes, you can do this at any time. Go to the 'Settings' page and follow on-screen instructions.
- You can rejoin enRecruit at any time by signing-up again if you would like to reuse our service in the future. For more information about our Terms of Usage click Terms and Conditions.
What can I do on the site?
- Our service allows you to manage your whole candidate screening process very efficiently online. That includes:
- Sending Candidates a request to submit a Video Response to a job position.
- Viewing, sharing, commenting and managing their responses.
- Inviting Candidates for a face-to-face interview.
- For more information about the full range of services we offer Recruiters please read About us and How it works. You may also be interested in the key Benefits that we bring to Recruiters which are discussed by our Chairman and CEO here.
What is the purpose of creating a Profile?
- The profile that you create is a valuable way for you to present your company to Candidates, who will be seeking to learn more about your company and why they might want to work for you.
How do I change my notification preferences?
- Simply go to the 'Settings' page and follow on-screen instructions.
What notification options do I have?
- We offer 3 options to suit your working style:
- Receive an email every time you receive a response to one of your jobs.
- Receive a daily summary of responses.
- Do not receive any alerts about responses received.
What does the Manage Job Campaigns page allow me to do?
- Your dashboard is the place where you manage your Video Responses, and is the page you are likely to use the most. From here you can action your responses.
How can I find out more about your policy for privacy?
- Please see our privacy policy here.
Can I see examples of the emails that would be sent to Candidates before I sign-up for a free trial?
- Yes, you can by viewing the How It Works page. Examples of all emails that could be sent by a Recruiter to a Candidate can be viewed, and you can see where you can add your own text and/or company logo.
Can I personalise my email messages to Candidates and, if so, how?
- Yes, you can add your own personal messages to the template emails provided by our service before they are sent to Candidates. Go to your Settings page and follow the "Personalise your emails to Candidates" link
Can I add my company logo to my correspondence with Candidates? If so, how?
- Yes, you can add your own company logo/branding image to the template emails provided by our service before they are sent to Candidates. Go to your Settings page and follow the "Personalise your emails to Candidates" link.
Viewing File s & Inviting to Apply for a Job
Why would I want to invite a Candidate to apply for my job?
- By inviting a Candidate to send a Video Response to your job vacancy you'll be able to screen them quickly and effectively at a time that suits you. You'll be able to share the Video Response and comment with colleagues too, assessing how he or she has answered your three questions, before deciding to decline or progress to a face-to-face interview.
Can Candidates apply for my job without being invited to?
- No, we do not provide a job board – we just provide a really quick and easy online video screening service that slots-in to your normal recruiting process. You can continue to source Candidates in your normal way.
What information about a Candidate do I receive?
- As well as their Video Response to your three questions, you will receive their current employment details and employment history. If the Candidate has chosen to store a File with us as an enRecruit member then you will also be able to view and share these with colleagues.
How do I access a Candidate's File ?
- If the Candidate has chosen to upload a File to store as part of their Profile, then it can be accessed once the Candidate has sent a Video Response by clicking on the Candidate's name and then clicking to view their File .
Can I send job invitations to Candidates who are not members of enRecruit?
- Yes, you can. The Candidate will receive an email invitation which will contain information about the enRecruit process. If already a member, then following the link in the email will let the Candidate sign-in and immediately access your job details and questions to be answered. Otherwise, the Candidate is asked to sign-up (FREE) and will then immediately be shown the job details and questions.
How do I invite Candidate(s) to apply for a job?
- You can manually input a list of email addresses or upload a csv list of candidates' email addresses.
How would I know if the Candidate had received my invitation?
- When you send an invitation (to single or multiple Candidates) you will be notified on-screen that your email has been sent successfully. Your Dashboard will also show you at all times how many Candidates you have invited per job campaign.
Setting Up a Job Campaign
Do I need to have an account with enRecruit to invite Video Responses from Candidates?
- Yes, you do. Sign-up via our Home page or Pricing page in a few seconds to become a member (your first job campaign is FREE).
How do I set up a job campaign?
- When you first sign-up, you will automatically be given the option to set up a job campaign. Thereafter, from your Dashboard follow the 'New Campaign' link (towards the right-hand side of the black bar) and fill in the job description template you're presented with.
How do I add another job campaign?
- You will need to have already purchased a package before you can add to it. If you have credit available on your account then simply click the 'New Campaign' link (towards the right-hand side of the black bar) and fill in the job description template you're presented with. If not, go to the PRICING page, review which additional package you would like to purchase to extend your current entitlement, and choose the appropriate 'ADD TO ACCOUNT' button.
How much information do I have to provide?
- You are given a simple sheet that is quick to complete, summarising the basic information about the job, including: summary of the role, job location, salary (can be in bands rather than specific) as well as the skills and experience that you require. Full-time, part-time and contract jobs can all be specified.
Can I set more or less than 3 questions?
- No, enRecruit is designed to speed up the screening process and does this by asking Recruiters to set 3 questions and Candidates to respond to those 3 questions in 2 minutes, keeping the time to review responses down to a minimum. Remember that if you like a Candidate and want to know more then you will more than likely be inviting them to a face-to-face interview.
Are there any rules or guidelines around setting the questions?
- The questions should be clear and succinct in order to allow you (and your colleagues) to make a judgement about the Candidate's suitability for the role and company. You can choose to make your questions as general or specific as you wish.
How long can I use enRecruit for a particular job campaign?
- Campaigns run for 30 to 60 days, depending on the package chosen, and you can extend a campaign if you wish by purchasing another package.
Can I post multiple jobs at once?
- Yes, choose one from our range of packages which offers this service. For more details click here.
Can I print my job campaign details?
- Yes, you can. From your Dashboard click on the job number under the Job Details column, or from the Manage Job Campaigns page click on the job number. You will see the job details and can then print as you would normally do from your browser
Can I share my job campaign details?
- Yes, you can share job campaign details with colleagues as well as your corporate social media. To share via social media, go to the Manage Job Campaigns page from your Dashboard and choose from the Facebook, Twitter, or LinkedIn icons that appear in the Share column of your job campaign. You can also share Video Responses with colleagues: go to your Dashboard once you have received a response and click on the icon that appears in the Share column of your Candidate's response. You will then be prompted for email addresses of your colleagues, who will be given viewing and commenting access once they have signed-up.
How do I monitor the status of my job campaigns and manage them?
- There are two pages you'll use to do this: your Dashboard and the Manage Job Campaigns page which is only reached via the Dashboard. Your Dashboard is where you manage each Candidate (send invitations, review Video Response, comment with colleagues, review their profile, etc.); your Manage Job Campaigns page provides a summary of all activities per job campaign (e.g. how many Candidates have been invited to send a Video Response, how many have replied, when the job campaign ends, etc.).
How can I filter and search my job campaigns?
- You can apply a range of filters to help search, group or down-select job campaigns on your Dashboard page (e.g. only display new Video Responses still waiting to be viewed). You can also order your job campaigns according to the table headings on your Manage Job Campaigns page (e.g. by how many days are left before a job campaign finishes, by job title, etc.).
What different stages occur in the process of inviting, reviewing and then accepting or declining a Candidate?
- On your Dashboard the Interview column will indicate the status of an individual Candidate in the enRecruit process, by text and a coloured icon. The text will be one of the following: Not sent; Awaiting response; Candidate invited; Interview accepted; Interview accepted with reschedule; Candidate declined. Icons will be blue until a Candidate accepts a face-to-face interview (green icon) or declines such an invitation (red icon).
The deadline has passed for a job campaign that I was running. What happens next?
- You will not be able to accept any more Video Responses, even if you did not use your full quota that your package offered. However, your Manage Job Campaigns page will indicate when a job campaign is running out. If you wish to extend it then you can easily add to your package by going to the Pricing page and purchasing further credit. You will then be able to continue to use our service for this job campaign or others.
Viewing Video Responses, Selecting/Rejecting Candidates & Setting Interviews
How do I view a Video Response for a specific job campaign?
- Video Responses can be viewed directly from your Dashboard.
Does enRecruit screen the video content before making it available to view?
- No, enRecruit provides you with an easy means of screening candidates yourself. We are not responsible for the content of any Video Response that a Candidate makes available to you via our site, but we ask to be notified immediately regarding any inappropriate material or abuse of our service (see our Terms and Conditions for more details).
Can I share the Video Response?
- Yes, you can share a Candidate's response with colleagues and then share comments to help in your decision making process. All of this is managed via your Dashboard.
Can I download the Video Response?
- No, these remain on the enRecruit servers.
How long will the Video Response be available for viewing?
- Depending on the package you selected, Video Responses are available for 1 month, 3 months or 6 months.
How do I reject a Candidate?
- Go to your Dashboard, find the Candidate's entry in your list, and choose the Delete icon. From here you will be able to send a personal message or a standard enRecruit email informing the Candidate that they have been unsuccessful.
How do I accept a Candidate and invite him/her for an interview?
- Go to your Dashboard and find the Candidate's entry in your list, then choose the option to invite the Candidate to an interview. You will then be able to specify interview details (date, time, etc) and notify the Candidate by email.
What confirmation of my actions will I receive from enRecruit?
- Following any action that you take which involves notifying someone, whether a Candidate or a colleague, will receive an email notification of your action as well as an onscreen confirmation.
Candidate Specific
Membership & Sign-up
Do I have to sign-up to use enRecruit?
- Yes, you need to register some basic details with us to set up an account to use enRecruit. Signing up is fast and FREE.
Does it cost anything?
- No, enRecruit is completely FREE to Candidates applying for jobs.
How do I sign-up ?
- There are two different ways you can sign-up to be a member of enRecruit:
- If you are not already a member and receive an email from a Recruiter inviting you to apply for a job using our service, simply click on the link provided and you'll be taken to a sign-up page.
- From our Home page, fill in some basic details about yourself and press the "Join now" button.
What information do I have to provide?
- You will need to provide contact details, and some basic information about yourself, including your employment history.
Can I create another account using the same email address?
- No, you are only permitted to have one account per email address.
How long does membership last?
- Membership lasts indefinitely, but you can cancel your membership at any time.
Can I cancel my account and, if so, how?
- Yes, you can do this at any time. Go to the 'Settings' page and follow on-screen instructions.
- You can rejoin enRecruit at any time by signing-up again if you would like to reuse our service in the future. For more information about our Terms of Usage click Terms and Conditions.
What can I do on the site?
- There are two main things that you can do on the site:
- Actions related to Video Responses – accept or decline an invitation to submit a Video Response to apply for a job; share the invitation; review the status of your applications; accept or decline an invitation to attend a face-to-face interview following your successful Video Response; review your interview schedule.
- Actions related to you personal Profile – update your profile, including photograph; link to other professional profiles that you have; create or upload your File .
Who will see my Profile?
- Your personal Profile is only visible to Recruiters, not Candidates. Any Recruiter to whom you have chosen to send your Video Response will be able to review your Profile, along with any colleagues they choose to share it with.
How do I change my notification preferences?
- This can be done via the 'Settings' page of the site, and simply follow instructions on that page to alter and save your settings.
What notification options do I have?
- You have 2 options: you can receive email notifications each time one of your Video Response applications is accepted or declined; or you can choose not to receive any email notifications when your Video Response is accepted or declined.
What is my Dashboard?
- Your Dashboard is the place where you manage your job applications and is the page you are likely to use the most. It provides a summary of your current jobs applied for, the job details, and other key information such as dates of any interviews arranged. From here you can action your responses and monitor your progress.
Who will see my Video Response?
- Only the Recruiter who has invited you to submit a Video Response will have access to it, and any colleagues in their organisation with whom they choose to share your response.
Is my personal information held privately?
- All information that you provide to enRecruit is private, although your personal Profile details will be visible for review by Recruiters. For more information about who can view your Profile, see the answer to that FAQ above. Our Privacy statement also provides further information about how we handle your data, and our Terms set out further related information that you may find helpful in this regard.
How can I find out more about your policy for protecting my privacy?
- Please see our Privacy statement by clicking here.
Can I submit a traditional File as well?
- Yes you can.
Invitations & Information
Why would I receive an invitation to apply for a job?
- It is most likely that you would have applied for a specific job or sent your speculatively to the Recruiter who is inviting you by email to submit a Video Response to their job (using enRecruit).
- Alternatively, your details may already be held by the Recruiter.
How would I be invited to apply for a job?
- You will receive an email from the Recruiter, via enRecruit, giving you their name and the name of their company together with a link to follow. If you would like to know more about the job then follow the link – this will automatically take you to a page where you can quickly log in to your enRecruit account (or sign-up , if not already a member) and then view the job details.
- You will not be able to respond directly to the Recruiter's email – you accept or decline the invitation once you have logged in to your enRecruit account. Follow the link from your email invitation or go to your Dashboard to apply.
What are my options if I am invited to apply for a job?
- You can accept the invitation, decline the invitation (both by clicking on the link in your email), or ignore your email and not follow the link to enRecruit that allows you to accept or decline.
How do I get more details about a job invitation that was sent to me?
- Job details are presented to you as soon as you follow the link in your email invitation and log-in to your enRecruit account.
Can I print the job invitation that was sent to me?
- Yes, you can. As you are viewing the job specification (either by following the link from an email invitation or via your Dashboard) simply choose to print as you would normally do from your browser.
Applying for a Job
Do I need to have an account with enRecruit to send a Video Response to a Recruiter who has invited me to do so?
- Yes, you do. Creating an account only takes seconds and is FREE. Help on how to create an account can be found elsewhere in this list of FAQs.
How do I apply for a job?
- enRecruit is used by Recruiters who want to assess your suitability for a job by watching you answer their 3 specific questions in a Video Response lasting no longer than 2 minutes. You may have already applied for the job by email or post or via an online marketplace, or you may not be aware of the job until you received your email invitation to submit a Video Response. In either case, you pursue the application process by recording or uploading a Video Response and sending it to the Recruiter using your enRecruit account.
Do I have to supply a Video Response to apply for a job?
- Yes, you do. Recuiters use our service because they want to assess your suitability for a job by watching you answer their 3 specific questions in a Video Response lasting no longer than 2 minutes.
Can I apply for a job with only a File ?
- No, you can't. Recruiters use our service because they want to assess your suitability for a job by watching you answer their 3 specific questions in Video Response lasting no longer than 2 minutes, so you can only apply for the job by submitting a Video Response.
- You can upload and store your File as part of your personal Profile with enRecruit, and this can be viewed by the Recruiter who has sent you the invitation at any time.
Who will have visibility of my Video Response?
- Only the Recruiter who has invited you to submit a Video Response will have access to it, and any colleagues in their organisation with whom they choose to share your response.
How do I create a Video Response for a job?
- There are two ways to reach the page on our site where you can record your Video Response:
- Click on the link in the email invitation that you were sent by the Recruiter (this will ask you to log in first, then show you the job details and questions to respond to as well as where to click to start recording your Video Response); or
- Log in to your enRecruit account, choose the job from your list of invitations on your Dashboard, and follow the link that allows you to apply for the job with your Video Response.
- Alternatively, you can create a Video Response using your own recording device, save it in a movie format compatible for use with enRecruit, and then upload it ready for sending to the Recruiter. In this case, log in to your enRecruit account, choose the job from your list of invitations on your Dashboard, and follow the link that allows you to apply for the job with your Video Response. For information about acceptable video file formats see the General of this FAQ list.
How do I submit a Video Response for a job?
- Once you have recorded and reviewed your Video Response (or uploaded it), choose to save it. You are then able to click the link that submits the response to the Recruiter whenever you're ready to do so.
I am trying to record my video response and I get one or all of the following errors:
- A popup box that reads 'The following pages have become unresponsive. You can wait for them to become responsive or kill them.'
- A popup box that is titled 'Msg: chrome.exe – Application Error'
- A popup box that reads 'The following plug-in is unresponsive: Unknown Would you like to stop it?'
- A drop down message at the top of my browser window that reads 'The following plug-in has crashed: Shockwave Flash'
Examples of these messages can be seen below.
- A popup box that reads 'The following pages have become unresponsive. You can wait for them to become responsive or kill them.'
- A popup box that is titled 'Msg: chrome.exe – Application Error'
- A popup box that reads 'The following plug-in is unresponsive: Unknown Would you like to stop it?'
- A drop down message at the top of my browser window that reads 'The following plug-in has crashed: Shockwave Flash'
Examples of these messages can be seen below.
- These errors occur because your Flash Player has crashed. We use Flash Player in order to access your webcam and allow you to record your video response.
Flash Player crashes are common if you are using the Google Chrome web browser and also have the Firefox web browser or if you have installed a stand-alone version of the Flash Player.
The Google Chrome web browser comes with Flash Player built in but if you also have Firefox or a stand-alone version of Flash Player on your computer then the Chrome sometimes tries to use both Flash Players at the same time and that causes Flash Player to crash.
The easiest way to avoid this problem is by using a different web browser such as Internet Explorer or Firefox. These browsers do not have a problem with Flash Player crashes.
If you would like to fix the crashes in Google Chrome then you can follow the steps below:
To fix this you need to tell Chrome to only use it's built in version of Flash Player instead of using both Flash Players at the same time.
In your Google Chrome web browser address bar type in the following:
chrome://plugins
Then click the + button next to the word Details in the top right hand corner of this screen.
Your screen will now look something like this and you will see the details about the Flash Player versions that are installed on your system:
Depending on your version of Chrome and on what is installed on your computer you may have 2 versions of Flash Player, 3 or even more.
The version or versions that are causing your Flash Player to crash within Chrome are the ones that don't have /Google/Chrome/ in the location address. In the example this is the 3rd version of Flash Player in the list with a location address of C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
This version happens to be a version that was installed to add Flash Player to the Firefox browser on that computer.
The other 2 versions have /Google/Chrome/in the location address so are part of the built in Flash Player for Chrome.
Now all that needs to be done is to disable the versions of Flash Player that don't have /Google/Chrome/ in the location address by clicking the blue Disable link a indicated here:
Your screen should now look something like this with the disabled version or versions of Flash Player highlighted:
Please do not click the disable link as highlighted below as this one disables Flash Player completely:
Now you can close your Google Chrome browser, restart it and enjoy using enRecruit!
If you have any other technical problems that cannot be resolved by following the above then please contact us.
Can I use my own video that I recorded and upload it to apply for a job?
- Yes, you can. The video must be no longer than 2 minutes long and comply with the size and file format rules of enRecruit. If you need to check what those are, see the General section of this FAQ list.
How do I know my Video Response has been received?
- Your Video Response will be available for the Recruiter to view through their enRecruit account as soon as you action its sending. The Recruiter will also receive an email from enRecruit notifying them that you have submitted your Video Response (unless they have chosen to switch this option off in their preferences page).
How will I find out if my Video Response has been successful?
- You will receive a notification on your Dashboard indicating a change in status regarding the particular job invitation that you responded to. It will show whether the Recruiter has declined to take your application any further or whether you have been invited to a face-to-face interview. In the latter case you will also receive an email invitation giving details of the interview, and your Dashboard will also show these details. You can then accept, decline or request to reschedule the in-person interview that you have been invited to attend. The Recruiter will be informed by email and you will be able to add a personal message to it as well. If you accept or request to reschedule you will be given the direct contact details of the Recruiter at this point.
- enRecruit expects all Recruiters to inform Candidates who have submitted Video Responses of the outcome of their screening before the closing date for the job stated on our site. However, unfortunately we can't guarantee that this will always be the case. You can be assured though that when a job campaign ends we will notify you by email and on your Dashboard.
How do I manage and monitor the status of my job applications?
- Your Dashboard is the place where you can see the list of all of your job invitations, responses and current status (including interviews arranged).
How can I filter and search my job applications?
- Your Dashboard is the place where you can see the list of all of your job invitations, responses and current status (including interviews arranged).
What are the different categories of application Status?
- The status of your application can be either: Not sent; Awaiting response; Final decision (Interview offered); Final decision (Interview declined).
- Your status will be shown as text in your Dashboard and accompanied with a coloured icon: Blue exclamation mark for Not sent; Orange with circular arrows for Awaiting response; Green icon with white square for Final decision (Interview offered); Red icon with white square for Final decision (Interview declined).
Do I need to create a cover letter?
- No, enRecruit makes it as easy as possible for you to respond to a Recruiter: all you need to do is submit your Video Response and wait to be notified of the outcome via email (and/or by status change on your Dashboard). If you are then invited to a face-to-face interview then you will also have the opportunity to add a personal message to the email that is sent to the Recruiter in response.
Can I submit a cover letter?
- No, Recruiters using our service just want to see your Video Response and understand that no Candidates can submit a cover letter.
Can I apply for the same job more than once?
- No, once you have submitted your Video Response there isn't any way to submit another, but there's no need to – Recruiters only want to watch one 2-minute Video Response from you and will invite you to a face-to-face interview if they'd like to know more about you.
I submitted a Video Response but did not receive email confirmation. What do I do?
- There may be a delay with your email service. Please wait for a few minutes and refresh your browser. If the problem continues, check that your email is working and you can receive other incoming traffic. If so, check that the email from enRecruit has not been filtered into your Spam folder. If you still haven't received or been able to access the email confirmation from enRecruit then please contact us.
I have received email confirmation of my application but not heard anything since. What do I do?
- enRecruit expects all Recruiters to inform Candidates who have submitted Video Responses of the outcome of their screening before the closing date for the job stated on our site. However, unfortunately we can't guarantee that this will always be the case. If the job campaign has closed and you have not been informed of the outcome of your application, then you have not been invited to an interview.
The deadline has passed for a job that I applied for. What happens next?
- enRecruit expects all Recruiters to inform Candidates who have submitted Video Responses of the outcome of their screening before the closing date for the job stated on our site. However, unfortunately we can't guarantee that this will always be the case. If the job campaign has closed and you have not been informed of the outcome of your application, then you have not been invited to an interview.
The deadline has passed for a job that I wanted to apply for – can I still do so?
- No, the Recruiter sets the closing date of their job campaign and after this time cannot accept any more Video Responses. Consequently, your account won't offer you the option to submit a late Video Response after the closing date.
File
What is a File ?
- This is an electronic version of your standard that you would print and post to a Recruiter, giving your career history and details.
What is the purpose of my File ?
- It allows you to enhance your personal profile and offer a Recruiter who has invited you to apply for a job to view your . They are likely to have already have a copy of your since they have your email address and would like you to submit a Video Response. However, your online may be slightly different and offer more information, or they may have invited you based on criteria other than your .
Who can view my File ?
- Any Recruiter who has invited you to submit a Video Response will be given access to your File if you have stored it as part of your personal Profile.
Do I need to submit a File to use enRecruit?
- No, you don't (and most Recruiters contacting you will already have a version of your ). You can simply use our service (which is always FREE): apply for jobs by Video Response to a Recruiter's request and manage your application process.
How do I submit a File ?
- Once you have written your File you can upload it to your personal Profile.
What file formats are allowed for my File ?
- You can use the following formats: .doc, .docx, .rtf.
Is my File submitted automatically when I submit a Video Response?
- No, it isn't. A Recruiter just wants to receive your Video Response. If they choose to, then they can go to your enRecruit profile and read your File if you've stored it.
How do I edit my File ?
- Go to your Settings page and click 'VIEW ' which then downloads the file and lets you open it to view and change. Then upload the new version by clicking on 'Edit your details' and specifying the location and name of the updated file via the 'Choose File' button under the Change heading. Finish the procedure by pressing the 'Save settings' button at the bottom of the page.
Can I delete my File ?
- Yes, you would replace your current File with a blank file. Go to your Settings page, click on 'Edit your details' and specifying the location and name of the blank file via the 'Choose File' button under the Change heading. Finish the procedure by pressing the 'Save settings' button at the bottom of the page.
How many versions of my File can I store?
- You can store one version of your File . This could be the same as the the Recruiter is likely to have already seen, or it could be a different version – the content is up to you.
My File won't upload – what do I do?
- First of all, please check that the file is saved in an acceptable format (.rtf, .docx or .doc.) and is within upload limits (<5Mb). If you still can't upload then check your internet connection and available bandwidth. If those are fine but problems persist then please contact us.